Proven strategic leader with passion for transforming customer relationships
Deep specialization in loyalty strategy and cx
Track record in top-tier consulting firms
The role serves as a senior leader and Subject Matter Expert in Loyalty, guiding both client and internal teams within a rapidly expanding portfolio
Job Summary
The role serves as a senior leader and Subject Matter Expert in Loyalty, guiding both client and internal teams within a rapidly expanding portfolio.
You will operate at the intersection of strategic vision, client leadership, and team development, often overseeing multiple engagements simultaneously while acting as a trusted advisor to C-suite executives.
The position involves driving business development efforts, leading proposal development, and securing new engagements while mentoring multi-disciplinary delivery teams.
Matching Summary
The role serves as a senior leader and Subject Matter Expert in Loyalty, guiding both client and internal teams within a rapidly expanding portfolio.
Skills & Requirements
Must-have
Proven strategic leader with passion for transforming customer relationships
Deep specialization in Loyalty strategy and CX
Track record in top-tier consulting firms
Experience leading complex engagements and executive client partnerships
Nice-to-have
Exceptional track record in driving significant business growth
Ability to cultivate high-performing teams
Passion for shaping the future of customer strategy
Key Requirements
Senior level consulting experience required
Expertise in Loyalty strategy, CX, and CRM
Proven ability to lead executive client relationships