D&t Service Manager-2

di aoEURO-NETa

Bangalore, India
8 years it service management experience
Itil v4 practical application
Ams or infrastructure vendor management
This role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers

Job Summary

  • This role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers.
  • The position drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo's technology landscape.
  • Diageo embraces diversity in the broadest possible sense, creating an inclusive culture where everyone feels valued and can belong.

Matching Summary

This role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers.

Skills & Requirements

Must-have

  • 8 years IT Service Management experience
  • ITIL v4 practical application
  • AMS or Infrastructure vendor management
  • SLA and KPI governance
  • ServiceNow proficiency preferred

Nice-to-have

  • Celonis tool proficiency
  • Strong analytical reporting skills
  • Root cause problem-solving mindset
  • Inclusive culture championing

Key Requirements

  • Minimum 8 years IT Service Management experience
  • Deep understanding of ITIL v4
  • Experience managing AMS vendors
  • Knowledge of compliance and risk frameworks

Work Rights

Not specified

Tailored Resume

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