Customer Experience Supervisor

John Eagle Honda of Dallas

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
**
Customer service team management
Customer issue resolution ownership
Performance tracking and optimization
** John Eagle Honda of Dallas is seeking a Customer Experience Supervisor to lead a team focused on enhancing post-purchase customer satisfaction. The ideal candidate will have strong leadership and communication skills, as well as experience in customer service management. **

Job Summary

  • Driveway is on a mission to make car ownership easy, transparent, and enjoyable by blending technology with human touch.
  • The Customer Satisfaction Supervisor leads a team to ensure exceptional customer resolution and continuous service optimization.
  • Employees receive best-in-class benefits including competitive pay, medical/dental/vision plans, paid holidays, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 75

** John Eagle Honda of Dallas is seeking a Customer Experience Supervisor to lead a team focused on enhancing post-purchase customer satisfaction. The ideal candidate will have strong leadership and communication skills, as well as experience in customer service management. **

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, medical, dental, vision, PTO, 401(k), stock purchase

Skills & Requirements

Must-have

  • Customer service team management
  • Customer issue resolution ownership
  • Performance tracking and optimization
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Strategic thinking and big picture focus
  • Continuous process improvement
  • Strong client-facing communication
  • Team motivation and positive attitude
  • Adaptability and accountability

Key Requirements

  • 3-5+ years customer service leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter