Director Of Customer Success, Creative Professionals

Adobe Media and Data Science Research (MDSR) Laboratory

Base: $201,200 - $346,200 annually (us); base: $23...
Adobe creative cloud applications experience
Leading high-performing customer success teams
Scaling centralized cs organization supporting $1b+ revenue
The Director will provide vision and leadership for a team delivering customer success initiatives to enhance adoption and value realization across Adobe's diverse customer base

Job Summary

  • The Director will provide vision and leadership for a team delivering customer success initiatives to enhance adoption and value realization across Adobe's diverse customer base.
  • This role requires developing engagement models and methodologies that ensure customers recognize maximum value from their Adobe solution investments.
  • Candidates must have prior hands-on professional experience using Adobe Creative Cloud applications including Photoshop or Premiere Pro with a strong understanding of creative workflows.

Matching Summary

The Director will provide vision and leadership for a team delivering customer success initiatives to enhance adoption and value realization across Adobe's diverse customer base.

Salary

Base: $201,200 - $346,200 annually (US); Base: $239,100 - $346,200 (California/New York); Short-term incentives via Annual Incentive Plan; Eligible for new hire equity award

Skills & Requirements

Must-have

  • Adobe Creative Cloud applications experience
  • Leading high-performing customer success teams
  • Scaling centralized CS organization supporting $1B+ revenue
  • Developing strategic customer success business plans
  • Delivering C-Level executive presentations

Nice-to-have

  • Entrepreneurial and self-directed mindset
  • Flexibility in a fluid environment
  • Cross-functional collaboration skills
  • Passion for customer success
  • Innovative performance metrics implementation

Key Requirements

  • Proven track record leading teams under software consumption model
  • Demonstrated ability to scale CS org supporting $1B+ revenue
  • Strong analytical and problem-solving skills
  • Experience managing managers of managers
  • Track record of meeting and exceeding revenue targets

Work Rights

Not specified

Tailored Resume

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