Customer Happiness Associate - Exclusive For People With Disabilities - Pwd (analista De Experiência Do Cliente - Exclusiva Para Pcd) – São Paulo (hybrid)
Clara Instituicao de Pagamento Ltda
São Paulo, Brazil
On-site
2+ years customer support experience
Zendesk advanced proficiency
Hubspot intermediate proficiency
This position is exclusively for People with Disabilities (PWD) to serve as the voice of Clara
Job Summary
This position is exclusively for People with Disabilities (PWD) to serve as the voice of Clara.
The role involves resolving escalated customer inquiries via email, chat, and phone while documenting findings clearly.
Candidates must be based in the São Paulo metropolitan region with availability to work from 11h to 20h BRT.
Matching Summary
This position is exclusively for People with Disabilities (PWD) to serve as the voice of Clara.
Skills & Requirements
Must-have
2+ years customer support experience
Zendesk advanced proficiency
Hubspot intermediate proficiency
Portuguese working proficiency
Intermediate English reading/writing
Updated medical report (Laudo Médico)
Nice-to-have
Professional working proficiency in English
Experience using AI tools for workflows
Basic Spanish proficiency or desire to learn
Ability to analyze trends with SQL
Key Requirements
2+ years Customer Support experience
Laudo Médico confirming disability status
Based in São Paulo metropolitan region
Work Rights
Must have updated medical report (Laudo Médico) per Brazilian Law 8.213/91