Japanese Speaking Customer Success & Support Specialist

Ahrefsjobs

Tokyo, Japan
Not specified; not specified; not specified
On-site
Native-level fluency in japanese and english
Experience with ahrefs or similar seo platforms
Ability to troubleshoot technical issues
Ahrefs is seeking a Japanese Speaking Customer Success & Support Specialist in Tokyo to assist both Japanese-speaking and global users with customer support inquiries. The role requires fluency in Japanese and English, experience with SEO tools, and strong communication skills

Job Summary

  • You will assist both Japanese-speaking users and the global customer base by turning confusion into clarity for complex SEO queries.
  • The role requires handling inbound inquiries via live chat and email while effectively explaining Ahrefs features to users of varying technical proficiency.
  • Ahrefs values autonomy, simple solutions, and iteration, offering employees direct impact on the product within a remote-first async environment.

Matching Summary

Match Score: 85

Ahrefs is seeking a Japanese Speaking Customer Success & Support Specialist in Tokyo to assist both Japanese-speaking and global users with customer support inquiries. The role requires fluency in Japanese and English, experience with SEO tools, and strong communication skills.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Native-level fluency in Japanese and English
  • Experience with Ahrefs or similar SEO platforms
  • Ability to troubleshoot technical issues
  • Strong written communication skills
  • Experience providing customer support via live chat

Nice-to-have

  • 2+ years in customer-facing SaaS support role
  • Basic understanding of web technologies HTML CSS JavaScript
  • Familiarity with Intercom and Slack tools
  • Grasp of common SEO challenges in Japanese market

Key Requirements

  • Native-level fluency in Japanese and English
  • Proven experience using advanced SEO platforms
  • Occasional weekend coverage required

Work Rights

Not specified

Tailored Resume

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