Late Stage Collections Specialist ( On-site)

Shelter Lending Services LLC

Tempe, AZ, United States
Not specified; not specified; medical, dental, vis...
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2+ years charge-off collections experience
Knowledge of fdcpa/cfpb guidelines
Skip tracing tools proficiency
** Shelter Lending Services LLC is seeking a Late Stage Collections Specialist in Tempe, AZ, to provide excellent customer service while managing collections on charged off secured and unsecured debt. The role requires strong negotiation and problem-solving skills, with a focus on maintaining positive relationships with borrowers. **

Job Summary

  • The Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service to residential mortgage borrowers.
  • Employees must utilize skip tracing tools to locate borrowers and negotiate payoffs or settlements according to company guidelines.
  • The company offers comprehensive benefits including medical, dental, vision, 401(k) match, and paid volunteer time off.

Matching Summary

Match Score: 75

** Shelter Lending Services LLC is seeking a Late Stage Collections Specialist in Tempe, AZ, to provide excellent customer service while managing collections on charged off secured and unsecured debt. The role requires strong negotiation and problem-solving skills, with a focus on maintaining positive relationships with borrowers. **

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, pet insurance, tuition reimbursement

Skills & Requirements

Must-have

  • 2+ years charge-off collections experience
  • Knowledge of FDCPA/CFPB guidelines
  • Skip tracing tools proficiency
  • Smartphone with security apps

Nice-to-have

  • Bachelor's degree preferred
  • Ability to remain positive under rejection
  • Strong numeric aptitude and problem solving
  • Persuasive and assertive communication skills

Key Requirements

  • High school diploma required
  • 2+ years charge-off collections experience OR bachelor's degree
  • Must own a smartphone meeting security standards

Work Rights

Not specified

Tailored Resume

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