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Computacenter Plc is seeking a Customer Experience Director to manage the Service Desk function across its UK locations. The role emphasizes operational excellence, team leadership, and stakeholder relationship management to ensure high-quality IT support services.
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Job Summary
The Customer Experience Director will provide strategic management and direction to the Service Desk team while fostering a high-performance culture.
This role requires overseeing day-to-day Service Desk operations to ensure service levels are met or exceeded through continuous process optimization.
The successful candidate must build strong relationships with key stakeholders and collaborate with internal teams to ensure seamless service delivery.
Matching Summary
Match Score: 75
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Computacenter Plc is seeking a Customer Experience Director to manage the Service Desk function across its UK locations. The role emphasizes operational excellence, team leadership, and stakeholder relationship management to ensure high-quality IT support services.
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Skills & Requirements
Must-have
Managing large people organisations
ITIL framework implementation experience
Service Desk operations leadership
Geographically dispersed team management
Budget development and financial control
Nice-to-have
Driving operational excellence initiatives
Fostering customer-centric culture
Knowledge sharing collaboration skills
Continuous improvement process optimization
Emerging technology adoption awareness
Key Requirements
Bachelor's degree in IT or Computer Science
Proven leadership experience in IT managed services