Officer - Digital Support

almosafer

On-site
Excellent command of english
After-sales booking support
Email and whatsapp communication
Almosafer is seeking a Customer Care Agent to provide exceptional digital support to customers navigating after-sales travel services. The ideal candidate should possess strong communication skills, a background in tourism, and experience in customer service, particularly in non-voice interactions

Job Summary

  • The role involves providing exceptional after-sales support for flight, hotel, and travel-related services across multiple digital channels.
  • Candidates must maintain up-to-date knowledge of company products and policies to accurately address customer inquiries via email, WhatsApp, and social media.
  • Almosafer offers a purpose-led workplace with ongoing learning opportunities and a culture built on trust, curiosity, and shared momentum.

Matching Summary

Match Score: 85

Almosafer is seeking a Customer Care Agent to provide exceptional digital support to customers navigating after-sales travel services. The ideal candidate should possess strong communication skills, a background in tourism, and experience in customer service, particularly in non-voice interactions.

Skills & Requirements

Must-have

  • Excellent command of English
  • After-sales booking support
  • Email and WhatsApp communication
  • CRM system usage
  • GDS platforms knowledge

Nice-to-have

  • Amadeus or Galileo experience
  • Tourism background preferred
  • Previous customer service experience
  • Negotiation skills
  • Active listening abilities

Key Requirements

  • Maximum age 32 years old
  • Graduate degree required
  • English language proficiency

Work Rights

Not specified

Tailored Resume

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