**
Cushman & Wakefield is seeking a Contact Center Supervisor for the 3rd Shift, responsible for leading a team of Customer Service Representatives in a remote environment. The role involves managing daily operations, ensuring service delivery aligns with client expectations, and overseeing staff performance and development.
**
Job Summary
The Supervisor oversees daily operations, staff scheduling, payroll validation, and service delivery performance.
This position ensures the team delivers consistent, accurate, and timely service in alignment with contractual Service Level Agreements (SLAs) and client expectations.
The Supervisor acts as the primary escalation point for client and subcontractor issues, ensuring effective communication, timely resolution, and compliance with operational standards.
Matching Summary
Match Score: 75
**
Cushman & Wakefield is seeking a Contact Center Supervisor for the 3rd Shift, responsible for leading a team of Customer Service Representatives in a remote environment. The role involves managing daily operations, ensuring service delivery aligns with client expectations, and overseeing staff performance and development.
**
Salary
$55,250.00 - $65,000.00
Skills & Requirements
Must-have
Supervise Customer Service Representatives
Oversee daily shift performance
Manage team morale and work environment
Liaise between clients and subcontractors
Track and analyze service trends
High-speed internet required for remote work
Nice-to-have
Foster employee growth and accountability
Support service continuity
Enhance workflow efficiency and service quality
Key Requirements
3-5 years experience in facilities management or Contact Center operations
At least one year of leadership or supervisory experience
Associate degree or additional coursework preferred
Proficient computer skills including CMMS and Microsoft Office