Quality Analyst (fintech Account) | Las Piñas

TaskUs

Las Piñas, Philippines
Not specified; not specified; comprehensive benefi...
Knowledge of customer service practices
Ability to identify patterns in issues
Clear written and verbal communication
The role involves analyzing, evaluating, and resolving back-end issues affecting team performance and processes

Job Summary

  • The role involves analyzing, evaluating, and resolving back-end issues affecting team performance and processes.
  • Employees are responsible for preparing weekly and monthly reports on quality and holding calibration sessions with teams.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility.

Matching Summary

The role involves analyzing, evaluating, and resolving back-end issues affecting team performance and processes.

Salary

Not specified; Not specified; Comprehensive benefits packages

Skills & Requirements

Must-have

  • Knowledge of customer service practices
  • Ability to identify patterns in issues
  • Clear written and verbal communication
  • Experience in mediation and conflict resolution

Nice-to-have

  • Support on financial accounts
  • Background in conducting research and analytics
  • Advanced computer proficiency
  • Capacity to learn business and economics

Key Requirements

  • Knowledge of BPO customer service practices
  • Experience in mediation techniques
  • Research and analytics background

Work Rights

Not specified

Tailored Resume

Cover Letter