Sitec - Help Desk Specialist - Little Creek, Va

Peraton

Virginia Beach, VA, US
Base: $51,000 - $82,000; bonus: discretionary bonu...
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Troubleshooting end user devices
Creating tickets within itsm tool
Resetting cac/token pins
** Peraton is seeking a Help Desk Specialist to support the Special Operations Command Information Technology Enterprise Contract (SITEC) in Virginia Beach, VA. The role involves providing technical support for end-users, troubleshooting issues, and maintaining IT systems and infrastructure, requiring a DoD TS/SCI clearance and relevant certifications. **

Job Summary

  • The position supports the Special Operation Command Information Technology Enterprise Contract (SITEC) to maintain network operations for USSOCOM and deployed forces.
  • Technicians are responsible for resolving incidents, managing accounts, resetting CAC tokens, and coordinating with various site locations globally.
  • Peraton is a next-generation national security company providing trusted solutions to protect the nation and allies across all domains.

Matching Summary

Match Score: 75

** Peraton is seeking a Help Desk Specialist to support the Special Operations Command Information Technology Enterprise Contract (SITEC) in Virginia Beach, VA. The role involves providing technical support for end-users, troubleshooting issues, and maintaining IT systems and infrastructure, requiring a DoD TS/SCI clearance and relevant certifications. **

Salary

Base: $51,000 - $82,000; Bonus: Discretionary bonus eligible; Benefits: Overtime and shift differential eligible

Skills & Requirements

Must-have

  • Troubleshooting end user devices
  • Creating tickets within ITSM tool
  • Resetting CAC/Token pins
  • Maintaining network infrastructure
  • Providing 24x7x365 support

Nice-to-have

  • Positive customer service attitude
  • Strong oral and written communication
  • Experience in multi-user help desk environment
  • Prior supervision of help desk employees

Key Requirements

  • BS degree plus 2 years experience OR HS with 6 years OR AA with 4 years
  • DoD TS/SCI clearance required
  • DoD 8570.01-M IAT II certification required

Work Rights

Must have DoD TS/SCI clearance

Tailored Resume

Cover Letter