Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty
Job Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
This role drives efficient Pro customer flow, enforces Pro standards, ensures deliveries are on-time and complete, and performs Manager on Duty responsibilities.
Key responsibilities include championing customer service, managing the Pro area, ensuring on-shelf availability, validating orders, resolving concerns, and driving associate performance and safety.
Matching Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
Skills & Requirements
Must-have
Pro customer experience management
Store operational processes
Customer service leadership
Inventory execution
Order quality validation
Safety procedures adherence
Nice-to-have
Champion GET culture
Drive associate morale
Voice of the Associate initiatives
Talent acquisition input
Key Requirements
1 year relevant work experience
Management of people and retail operations
Must be 18 years of age or older
Legally permitted to work in the United States
Ability to work a flexible schedule
Work Rights
Must be legally permitted to work in the United States