Provide technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes and guidelines
Job Summary
Provide technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes and guidelines.
Identify opportunities to address additional concerns and report them to the account team, while categorizing and analyzing technical issues through customer communication and remote connections.
We empower you to take initiative, challenge ideas, and lead with confidence, offering continuous learning and tailored support to help you grow.
Matching Summary
Provide technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes and guidelines.
Skills & Requirements
Must-have
technical assistance to customers
timely and cost-effective support
customer satisfaction
categorizing technical issues
analyzing technical issues
preparing customer reports
Nice-to-have
opportunity identification
improvement needs recognition
ambitious team environment
leading with confidence
Key Requirements
Bachelor’s degree in mechanical/electrical engineering
Over years of experience in quality or technical functions
Prior experience in customer quality management
Fluent in Chinese and English
Profound knowledge of quality tools and methodologies