Product Support Specialist -ecommerce

Thebeverlybank

Fully remote
Experience in ecommerce customer care
Technical troubleshooting expertise
Strong knowledge in payment gateway
You will be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be the friendly voice our business customers hear when they contact us.
  • The eCommerce Product Team is accountable for the development and optimisation of online acquiring solutions.
  • We offer a supportive training program and the flexibility to work from home or any of our offices around Australia.

Matching Summary

You will be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • Experience in eCommerce customer care
  • Technical troubleshooting expertise
  • Strong knowledge in payment gateway

Nice-to-have

  • Flexibility to work evenings and weekends
  • Excellent communication skills
  • Passion for finding solutions

Key Requirements

  • Prior experience with card issuers or fintech
  • Ability to manage high volume inquiries
  • Risk management activities experience

Work Rights

Not specified

Tailored Resume

Cover Letter