The Workforce Support Technician operates within WBD offices and provides both remote and in-person IT assistance across the organization
Job Summary
The Workforce Support Technician operates within WBD offices and provides both remote and in-person IT assistance across the organization.
Warner Bros. Discovery offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Warner Bros. Discovery embraces inclusion and is an equal opportunity employer committed to building a diverse workforce.
Matching Summary
The Workforce Support Technician operates within WBD offices and provides both remote and in-person IT assistance across the organization.
Salary
Base: $62,157.00 - $115,434.00 per year; Bonus/Equity: Annual bonuses, short- and long-term incentives, program-specific awards; Benefits: Health insurance, wellness program, life and disability insurance, retirement savings, paid holidays and sick time
Skills & Requirements
Must-have
Front-line technical support
ServiceNow ticket management
Remote support tools usage
Hardware and software troubleshooting
Windows, OSX, iOS, Android support
Apple and Dell device support
Nice-to-have
Excellent customer service
Participation in global IT projects
Regular review of knowledge articles
Ability to work onsite with occasional remote
Key Requirements
Minimum 2 years technical support experience
High school diploma or equivalent
Ability to work 100% onsite with occasional remote