The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services, including lobby ambassador operations, EV charging programs, commuter services, and mail/shipping operations
Job Summary
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services, including lobby ambassador operations, EV charging programs, commuter services, and mail/shipping operations.
This role involves managing KPIs, vendor performance, contract oversight, and collaborating with various facility and client teams to ensure client satisfaction and drive service improvement.
JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health, including a 401(k) plan with matching contributions and paid parental leave.
Matching Summary
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services, including lobby ambassador operations, EV charging programs, commuter services, and mail/shipping operations.
Salary
Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Comprehensive Medical, Dental & Vision Care, Paid parental leave, Paid Time Off, Company Holidays, Early access to earned wages
Skills & Requirements
Must-have
Customer experience focus
Vendor service management
Budget management and forecasting
KPI and metrics management
Contract performance oversight
Building inspections and site walks
Nice-to-have
Hospitality mindset
Continuous improvement
Innovation of services
Stakeholder collaboration
Problem-solving abilities
Key Requirements
4+ years soft services/hospitality/facilities experience
Demonstrated vendor management expertise
Experience managing customer-facing teams
Strong financial acumen
Proficiency with facility management systems
Excellent communication and interpersonal skills
Authorized to work in the United States
Work Rights
Authorized to work in the United States without sponsorship