Customer Success Manager

Reed Online Ltd

Holborn, London, United Kingdom
Base: £28,000 - £30,000 py; bonus/equity: not spec...
On-site
Building strong credible relationships
Optimise and maximise return on investment
Analysing and monitoring customer data
As a Customer Success Manager you will have a key strategic role within reed.co.uk

Job Summary

  • As a Customer Success Manager you will have a key strategic role within reed.co.uk.
  • You will be responsible for providing market leading service and will ensure that our clients receive maximum value from their investment.
  • These are just some great benefits we offer everyone working at Reed.co.uk!

Matching Summary

As a Customer Success Manager you will have a key strategic role within reed.co.uk.

Salary

Base: £28,000 - £30,000 per annum; Bonus/Equity: Not specified; Benefits: Hybrid working, 25 days annual leave plus bank holidays, Flexible holiday scheme, Paid time off to move home, Contributory pension scheme, Enhanced family leave benefits, Insurance benefits including life assurance, Love Mondays events, Discount scheme including gyms and popular retailers, Range of wellbeing and mental health support avenues

Skills & Requirements

Must-have

  • building strong credible relationships
  • optimise and maximise return on investment
  • analysing and monitoring customer data
  • communicating findings to clients
  • adjusting campaigns for better performance
  • organising and managing business reviews
  • monitoring and measuring customer satisfaction
  • improving knowledge of offerings and customer business
  • seeking opportunities to increase revenue
  • liaising with internal teams

Nice-to-have

  • providing service excellence
  • market leading service
  • proactive action to remedy concerns
  • world class customer success function

Key Requirements

  • track record of working in a customer-facing environment
  • demonstrable success in thinking strategically
  • consistent and high level customer satisfaction and retention
  • fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter