The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program
Job Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program.
The property should be considered a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five-star hospitality environment.
APM / JLL will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Matching Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program.
Skills & Requirements
Must-have
Manage third-party catering operator
Implement customer service program
Manage front of house staff
Deliver five-star hospitality experience
Property customer engagement and placemaking
Contract and contractor administration
Manage F&B operator expenses and revenue
Nice-to-have
Foster unique One Team relationships
Drive meticulous property presentation
Think laterally and accommodate change
Personal commitment to property matters
Key Requirements
5 years of guest management experience
Background in food and beverage management
Tertiary certificate or degree in property management field (advantageous)