2+ years supervisory experience for m3 or 5+ for m4
Leading technical account management teams
The role involves leading a team to build strong, trust-based relationships with Workday's key customers through proactive technical guidance
Job Summary
The role involves leading a team to build strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Candidates must have extensive experience in product support or consulting for complex B2B enterprise software solutions with a minimum of 2 years in a supervisory role.
The position requires collaborating with Global Support leadership and customer-facing teams to deliver an outstanding experience for Workday Success Plans Accelerate Plus and WSP Technical Account Management customers.
Matching Summary
The role involves leading a team to build strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Skills & Requirements
Must-have
8+ years in B2B enterprise software support
2+ years supervisory experience for M3 or 5+ for M4
Leading technical account management teams
Experience with complex SaaS solutions
Managing large enterprise accounts
Nice-to-have
C-Level interaction experience
Deep expertise in Workday Architecture
Proactive technical guidance methodology
Cross-functional collaboration skills
Continuous improvement initiative leadership
Key Requirements
BS or MS in Technical Degree or equivalent
Minimum 8 years experience in product support or account management
Minimum 2 years supervisory role for M3 level or 5 years for M4 level