Assistant Manager, Airfreight Customer Service (Import) [SL]

WECRUIT PTE. LTD.

Singapore, Singapore
Airfreight import operations management
Customs compliance and documentation
Team supervision and performance monitoring
The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations

Job Summary

  • The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations.
  • Candidates will oversee daily activities including shipment documentation, carrier coordination, and strict customs compliance.
  • The position requires acting as an escalation point for complex customer inquiries while monitoring team performance against SLAs.

Matching Summary

Match Score: 85

The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations.

Skills & Requirements

Must-have

  • Airfreight import operations management
  • Customs compliance and documentation
  • Team supervision and performance monitoring
  • SLA and KPI adherence
  • Carrier coordination and job closure

Nice-to-have

  • Process improvement initiative experience
  • Complex customer inquiry resolution
  • Collaborative stakeholder engagement
  • Workflow effectiveness enhancement

Key Requirements

  • Experience in airfreight import operations
  • Knowledge of customs compliance regulations
  • Proven team leadership capabilities

Work Rights

Not specified

Tailored Resume

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