This role involves leading, supporting, and encouraging the team to deliver excellent customer service while achieving high standards of accuracy
Job Summary
This role involves leading, supporting, and encouraging the team to deliver excellent customer service while achieving high standards of accuracy.
The position requires proactively identifying risks and resolving issues to ensure all customers receive fair outcomes within a transforming operation.
Candidates will benefit from a wide-ranging package including an annual performance-related bonus, share schemes, and 28 days' holiday plus bank holidays.
Matching Summary
This role involves leading, supporting, and encouraging the team to deliver excellent customer service while achieving high standards of accuracy.
Salary
Base: £40,824 - £45,360; Bonus/Equity: Annual performance-related bonus and free shares; Benefits: 28 days' holiday plus bank holidays, wellbeing initiatives, parental leave
Skills & Requirements
Must-have
Lead coaching and role model customer service
Identify improvement opportunities for processes
Take ownership of risk and control environment
Nice-to-have
Champion group values and culture
Embrace curiosity and innovation
Seek feedback and recognize colleagues
Key Requirements
FCA certification function qualification
Enhanced vetting and fitness propriety attestation