Your mission is to lead the team in charge of operational activities with the objectives to secure the run operation in H24 mode with strong collaboration with the infrastructure operation team
Job Summary
Your mission is to lead the team in charge of operational activities with the objectives to secure the run operation in H24 mode with strong collaboration with the infrastructure operation team.
Act as a focal point for TechData Dispatch Operation in strong collaboration with operational stakeholders inside TechData PSL or outside.
Success will be measured in a variety of areas, including but not limited to : Secure the Airbus Operational KPI targets & Mean Time To Resolve incidents.
Matching Summary
Your mission is to lead the team in charge of operational activities with the objectives to secure the run operation in H24 mode with strong collaboration with the infrastructure operation team.
Skills & Requirements
Must-have
ITIL management
Linux servers, Database, monitoring
lead crisis meeting
Service Delivery management
stakeholder management skills
operational improvements
Nice-to-have
working remotely with colleagues in Europe
AI as an enabler
test automation and TDD methods
innovative ways of working
Key Requirements
10-12 years of total experience in IT
Bachelor/Master Degree in CS, CE, IT
Capacity to lead crisis meeting
Good Knowledge of ITIL management
Strong communication and stakeholder management skills