Design and deliver best-in-class customer communications and experiences across digital assets to boost engagement and protect customers from scams and fraud
Job Summary
Design and deliver best-in-class customer communications and experiences across digital assets to boost engagement and protect customers from scams and fraud.
Execute and deliver real-time, behaviourally driven communications across CommBank digital assets, ensuring customers receive relevant and timely messages.
Work closely with marketing, product, and behavioural science teams to manage the end-to-end build and delivery of digital experiences and communications.
Matching Summary
Design and deliver best-in-class customer communications and experiences across digital assets to boost engagement and protect customers from scams and fraud.
Skills & Requirements
Must-have
Digital optimisation skills
Customer journey focus
Conversion drivers
Adobe Analytics
Adobe Target
Adobe Audience Manager
Nice-to-have
Collaborative team environment
Stakeholder management
Behavioral science understanding
Strong copy and written communication
Key Requirements
Hands on experience with conversion optimisation platforms