Base: usd 86,250 to usd 138,000 depending on marke...
On-site
3+ years customer success experience
Federal agency relationship management
Gainsight and salesforce proficiency
The role focuses on owning the post-deployment experience between Axon and Federal Customers to drive value realization
Job Summary
The role focuses on owning the post-deployment experience between Axon and Federal Customers to drive value realization.
Candidates must serve as a strategic partner for a broad portfolio of customers within Federal Agencies and the Department of Defense.
The position offers competitive compensation including base pay, bonus, stock awards, and comprehensive benefits like paid parental leave.
Matching Summary
The role focuses on owning the post-deployment experience between Axon and Federal Customers to drive value realization.
Salary
Base: USD 86,250 to USD 138,000 depending on market; Bonus/Equity: Included in total compensation package; Benefits: 401k match, medical, dental, vision, PTO
Skills & Requirements
Must-have
3+ years Customer Success experience
Federal agency relationship management
Gainsight and Salesforce proficiency
High travel availability (60%)
Strategic program review execution
Nice-to-have
Experience with Axon Evidence features
DoD specific industry knowledge
Cross-functional team collaboration
Ability to work after business hours
Strong presentation and communication skills
Key Requirements
Bachelor's degree or equivalent experience
3+ years in Customer Success Executive/Manager role
Proven track record building Federal agency relationships