Customer Service Agent

482

Raleigh, North Carolina, US
Base: $39,244; bilingual: $41,206; post-training i...
Hybrid
High volume telephone interactions
Interpret tax and sales laws
Computer and word processing proficiency
The North Carolina Department of Revenue is seeking a Customer Service Agent for its Raleigh office. This hybrid position involves providing assistance to taxpayers over the phone and requires a high level of communication and customer service skills

Job Summary

  • The North Carolina Department of Revenue is seeking Customer Service Agents to educate taxpayers and promote compliance with state revenue laws.
  • Employees will handle a high volume of incoming calls to provide accurate assistance regarding refunds, payment plans, and account balances.
  • The position offers a competitive salary, comprehensive benefits including a top-rated pension plan, and potential for hybrid work after training.

Matching Summary

Match Score: 85

The North Carolina Department of Revenue is seeking a Customer Service Agent for its Raleigh office. This hybrid position involves providing assistance to taxpayers over the phone and requires a high level of communication and customer service skills.

Salary

Base: $39,244; Bilingual: $41,206; Post-training increase: 5%

Skills & Requirements

Must-have

  • High volume telephone interactions
  • Interpret tax and sales laws
  • Computer and word processing proficiency

Nice-to-have

  • Bilingual Spanish skills
  • Handling controversial matters
  • Professional behavior with irate customers

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience
  • Tax compliance verification required

Work Rights

Must be tax compliant with NC State

Tailored Resume

Cover Letter