Command Center And Service Management Lead

DXC Technology UK

Riyadh, Saudi Arabia
24x7 command center operations
Enterprise monitoring platforms
Itsm platforms and cmdb
Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions

Job Summary

  • Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.
  • Ensure consistent adherence to Incident and Problem Management frameworks across shifts, overseeing the Major Incident process.
  • Lead and mentor Command Center staff to maintain a disciplined, high-performance operational culture and report key events to leadership.

Matching Summary

Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.

Skills & Requirements

Must-have

  • 24x7 Command Center operations
  • Enterprise monitoring platforms
  • ITSM platforms and CMDB
  • ITIL frameworks
  • Major Incident process oversight
  • Service Level Agreements (SLAs)

Nice-to-have

  • Strategic Oversight & Analytical Thinking
  • Calm, Structured Crisis Response
  • Collaboration Across Teams and Vendors
  • Continuous Improvement Mindset

Key Requirements

  • Minimum 10 years of experience in IT Operations or Service Management
  • 5 years in Command Center leadership
  • ITIL v4 Managing Professional certification
  • ISO 22301 Lead Implementer / Auditor certification
  • ServiceNow Certified Process Owner certification
  • Elastic or Dynatrace Certified Professional certification

Work Rights

Not specified

Tailored Resume

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