Director, Research & User Experience Intelligence, Card
Capital One
McLean, VA, USA
Mclean, va: $230,400 - $263,000; new york, ny: $25...
User experience research
Quantitative data analysis
Cumulative user intelligence
The goal of Experience Design Research (XDR) is to accelerate teams’ learning velocity – providing product teams with the user knowledge they need to design and deliver useful and usable experiences
Job Summary
The goal of Experience Design Research (XDR) is to accelerate teams’ learning velocity – providing product teams with the user knowledge they need to design and deliver useful and usable experiences.
You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs – creating cumulative user intelligence.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
The goal of Experience Design Research (XDR) is to accelerate teams’ learning velocity – providing product teams with the user knowledge they need to design and deliver useful and usable experiences.
Salary
McLean, VA: $230,400 - $263,000; New York, NY: $251,400 - $286,900; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
User Experience Research
Quantitative data analysis
Cumulative user intelligence
Agentic models for testing
Continuous discovery program
Experience measurement and metrics
Nice-to-have
Human factors mastery
Digital product design expertise
Triangulating data sources
Industry-leading products
Performance management and coaching
Key Requirements
At least 5 Years in User Experience Research, Data Science, Customer Experience, or Product Management
At least 5 years of experience aggregating, collecting, and analyzing quantitative data
At least 2 years managing researchers, analysts, or data scientists
At least 1 year experience leveraging AI tools
7+ Years in User Experience Research, Data Science, Customer Experience, or Product Management
7+ years of experience aggregating, collecting, and analyzing quantitative data
5+ years managing researchers, analysts, or data scientists