Rippling provides a unified platform to manage HR, IT, and Finance systems, enabling businesses to automate the entire employee lifecycle
Job Summary
Rippling provides a unified platform to manage HR, IT, and Finance systems, enabling businesses to automate the entire employee lifecycle.
The Customer Support team is committed to delivering high-quality, empathetic support experiences while fostering a collaborative and growth-oriented environment.
This role focuses on supporting the Spend Management Platform and partnering with internal teams to resolve issues and contribute to product improvements.
Matching Summary
Rippling provides a unified platform to manage HR, IT, and Finance systems, enabling businesses to automate the entire employee lifecycle.
Salary
Base: 23.49 USD per hour (US Tier 2), 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Spend management platform support
QuickBooks Online troubleshooting
Expense and vendor payment workflows
Customer inquiry resolution
Cross-functional collaboration
CRM documentation and tracking
Nice-to-have
Empathetic customer service
Problem-solving and troubleshooting
Continuous learning and development
Working in a fast-paced environment
Time management and prioritization
Supporting global customers
Key Requirements
Bachelor's degree
1-4 years customer support experience
Experience with QuickBooks Online, NetSuite, or Concur
Understanding of US banking and credit card systems
Experience supporting finance or expense management software
Excellent written and verbal English communication