The role involves providing advanced troubleshooting and problem-solving services to ensure the integrity of Epic EHR applications for complex Nordic clients
Job Summary
The role involves providing advanced troubleshooting and problem-solving services to ensure the integrity of Epic EHR applications for complex Nordic clients.
Candidates will manage multiple customer assignments, handle open issues in ticketing systems, and maintain awareness of unique customer builds under moderate oversight.
The position requires working independently while collaborating with Senior Application Advisors to support patient safety, financial integrity, and regulatory compliance.
Matching Summary
The role involves providing advanced troubleshooting and problem-solving services to ensure the integrity of Epic EHR applications for complex Nordic clients.
Skills & Requirements
Must-have
Radiant application certification
1+ year EHR module experience
Advanced troubleshooting skills
Ticketing system proficiency
Change management processes
Nice-to-have
ITIL process knowledge
Project management experience
Strong customer service track record
Mentorship and delegation skills
Microsoft Office proficiency
Key Requirements
Post-secondary education or equivalent experience
Certification in Radiant application
1+ year implementing or supporting EHR modules
Ability to work on-call rotations including nights and weekends