Sales Retention Account Associate - Mid-south

WM

Franklin, TN, United States
Hybrid
Inbound and outbound customer calls
Resolve customer issues
Secure updated service agreements
This hybrid position requires working Tuesdays, Wednesdays, and Thursdays in the Franklin, TN office, with Mondays and Fridays designated as work-from-home days

Job Summary

  • This hybrid position requires working Tuesdays, Wednesdays, and Thursdays in the Franklin, TN office, with Mondays and Fridays designated as work-from-home days.
  • The role involves becoming a retention expert by resolving issues, securing updated service agreements, and upselling new business through inbound and outbound calls.
  • WM offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, ESPP, 401K match, generous PTO, and tuition assistance.

Matching Summary

This hybrid position requires working Tuesdays, Wednesdays, and Thursdays in the Franklin, TN office, with Mondays and Fridays designated as work-from-home days.

Skills & Requirements

Must-have

  • Inbound and outbound customer calls
  • Resolve customer issues
  • Secure updated service agreements
  • Negotiation techniques
  • Upselling and closing new business
  • Utilize sales productivity software

Nice-to-have

  • Customer champion
  • Organized and multi-tasking ability
  • Helpful and customer-focused
  • Love using the phone

Key Requirements

  • High School Diploma or GED
  • 1 year B2B account management
  • 1 year inside sales (phone based)
  • 1 year customer service with sales component

Work Rights

Not specified

Tailored Resume

Cover Letter