Guest Services Representative - Part Time

Jaguar Land Rover Charlotte

Charlotte, North Carolina, US
Answers incoming phone calls
Directs customers to appropriate person
Manages desk and log books
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Walks around the showroom hourly to offer refreshments to guests and provides a warm, positive and happy environment for Guests, their children and fellow teammates.
  • Maintains CSI at or above Company standards and participates in required training.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Answers incoming phone calls
  • Directs customers to appropriate person
  • Manages desk and log books
  • Tracks and filters incoming calls
  • Produces daily reports
  • Offers refreshments to guests

Nice-to-have

  • Provides a warm environment
  • Maintains a clean facility
  • Demonstrates Core Values
  • Servant Leadership
  • Teamwork through Trust & Respect

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter