Sr Quality Evaluator - M1 Limited

Concentrix

Kuala Lumpur, Malaysia
Monitor inbound/outbound calls
Evaluate customer contact methods
Adhere to quality standards
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards

Job Summary

  • The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
  • This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices.

Matching Summary

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.

Skills & Requirements

Must-have

  • Monitor inbound/outbound calls
  • Evaluate customer contact methods
  • Adhere to quality standards
  • Meet departmental productivity requirements
  • Maintain strong program knowledge

Nice-to-have

  • Contribute to program performance improvements
  • Participate in calibration sessions
  • Participate in quality task forces
  • Keep current on programs

Key Requirements

  • Chinese language proficiency required
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter