Connect And Assure Specialist

982

Not specified; not specified; benefits include 18 ...
Shift rotation between 7:00 am and 7:00 pm
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance the customer experience with telecommunications services. Ideal candidates should possess relevant technical knowledge and experience in customer support, with an emphasis on communication and operational efficiency

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
  • This position operates within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance the customer experience with telecommunications services. Ideal candidates should possess relevant technical knowledge and experience in customer support, with an emphasis on communication and operational efficiency.

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement and communication skills

Nice-to-have

  • Customer empathy and organizational skills
  • Experience in operational environments
  • Commitment to continuous process improvement

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Application deadline: Sunday, 3rd May 2026

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter