Senior Technician: Information Technology

MAYER BROWN PK WONG PTE. LTD.

Singapore, SG
**
3-5 years desktop support experience
Itil environment and process knowledge
Windows 11 troubleshooting expertise
** Mayer Brown PK Wong Pte. Ltd. is seeking a Senior Technician in Information Technology for their Singapore office. The role involves providing first and second line IT support, troubleshooting, and collaborating with global teams while adhering to the firm’s standards of excellence and client service. **

Job Summary

  • The Senior Technician provides first and second line IT support for the Singapore office while collaborating with global teams across Asia, America, Europe, and South America.
  • This role requires resolving incidents at first contact, managing service requests, and supporting video conferencing platforms like Cisco, Webex, Zoom, and Microsoft Teams.
  • Candidates must adhere to strict security policies and maintain confidentiality while delivering exceptional customer service in a diverse and collaborative international law firm environment.

Matching Summary

Match Score: 75

** Mayer Brown PK Wong Pte. Ltd. is seeking a Senior Technician in Information Technology for their Singapore office. The role involves providing first and second line IT support, troubleshooting, and collaborating with global teams while adhering to the firm’s standards of excellence and client service. **

Skills & Requirements

Must-have

  • 3-5 years desktop support experience
  • ITIL environment and process knowledge
  • Windows 11 troubleshooting expertise
  • Active Directory and Entra ID management
  • Microsoft Office advanced usage
  • First and second line incident resolution

Nice-to-have

  • Law firm industry experience
  • Chinese or Japanese language skills
  • Document management system knowledge
  • Cisco Webex Zoom Teams support
  • Proactive risk identification skills
  • Flexible shift availability

Key Requirements

  • Degree level education or equivalent
  • A+ Certification preferred
  • MCSDT qualification required
  • 3-5 years service desk experience
  • Professional services environment background

Work Rights

Not specified

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