Patient Intake Coordinator

Fresenius Medical Care

Kennesaw, GA, United States
Sales and customer service skills
Case management
Coordination with referral sources
This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC) by coordinating with a variety of referral sources and ensuring all patients receive financial and medical clearances

Job Summary

  • This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC) by coordinating with a variety of referral sources and ensuring all patients receive financial and medical clearances.
  • The Patient Intake Coordinator must be able to multi-task and manage cases in Salesforce CRM while receiving and making multiple phone calls to place patients, serving as the primary liaison with referral sources, clinics, and discharge planners.
  • The role requires obtaining chair times, financial clearance, and medical clearance in a timely manner to ensure an expedited admissions process, while also maintaining compliance with company standard operating procedures and regulatory requirements.

Matching Summary

This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC) by coordinating with a variety of referral sources and ensuring all patients receive financial and medical clearances.

Skills & Requirements

Must-have

  • Sales and customer service skills
  • Case management
  • Coordination with referral sources
  • Financial and medical clearances
  • Salesforce CRM management
  • Multi-tasking and phone skills

Nice-to-have

  • Resilient and able to overcome objections
  • Familiarity with EMR systems
  • Ability to adapt to change

Key Requirements

  • 2 – 4 years’ related experience
  • High School Diploma required
  • Associate’s Degree desirable
  • Bachelor’s Degree strongly preferred
  • Excellent Sales & Customer Service skills
  • Excellent Communication skills
  • Excellent Organizational skills
  • Excellent Interpersonal skills
  • Detail oriented
  • Working knowledge of standard office applications

Work Rights

Not specified

Tailored Resume

Cover Letter