Customer Success Program Manager

Realtime Robotics

Detroit, United States
Not specified; benefits: competitive healthcare co...
On-site
5-7 years program management experience
Cross-functional stakeholder management
Jira and hubspot proficiency
The role serves as the critical link between customers and internal teams to coordinate end-to-end customer-driven initiatives

Job Summary

  • The role serves as the critical link between customers and internal teams to coordinate end-to-end customer-driven initiatives.
  • Candidates will lead regular business reviews, manage escalations, and drive alignment across Sales, Engineering, Product, and Support.
  • The company offers competitive benefits including unlimited PTO, commuting expenses covered, and a telecommunications stipend.

Matching Summary

The role serves as the critical link between customers and internal teams to coordinate end-to-end customer-driven initiatives.

Salary

Not specified; Benefits: Competitive Healthcare Coverage, Unlimited PTO, Commuting Expenses Covered, Telecommunications Stipend, 401k Match, HSA Employer Contribution

Skills & Requirements

Must-have

  • 5-7 years program management experience
  • Cross-functional stakeholder management
  • Jira and HubSpot proficiency
  • Customer relationship building
  • Process design and operational excellence

Nice-to-have

  • Willingness to travel to customer sites
  • Experience in SaaS or industrial software
  • Strong written and verbal communication
  • Leadership through influence without authority
  • Exposure to manufacturing environments

Key Requirements

  • 5-7+ years of experience in program management or customer success
  • Proficiency with Jira and HubSpot tools
  • Bachelor's degree preferred
  • PMP or CSM certification preferred
  • Legal authorization to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter