Strategic Account Director

Relaypro

Raleigh, NC, United States
Not specified; not specified; 100% pyid health ins...
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Fortune 500 enterprise account management
Saas infrastructure and technology stack expertise
Data-driven performance analysis and optimization
** Relaypro is seeking a Strategic Account Director to manage key relationships with Fortune 50 companies, focusing on customer satisfaction, performance measurement, and strategic growth. The ideal candidate will have extensive experience in account management, particularly with enterprise-level accounts, as well as strong technical knowledge and relationship-building skills. **

Job Summary

  • Relay is transforming analog frontline operations into a data-rich, AI-powered ecosystem for the deskless workforce.
  • The Strategic Account Director will serve as the cornerstone of key relationships with Fortune 50 companies, driving retention and site-level growth.
  • Employees enjoy a hybrid work model based in Raleigh with 100% paid health insurance, onsite fitness amenities, and a culture focused on 'Best Work In My Life'.

Matching Summary

Match Score: 75

** Relaypro is seeking a Strategic Account Director to manage key relationships with Fortune 50 companies, focusing on customer satisfaction, performance measurement, and strategic growth. The ideal candidate will have extensive experience in account management, particularly with enterprise-level accounts, as well as strong technical knowledge and relationship-building skills. **

Salary

Not specified; Not specified; 100% Paid Health Insurance, Dental, Vision, 401(K) Match, Generous PTO

Skills & Requirements

Must-have

  • Fortune 500 enterprise account management
  • SaaS infrastructure and technology stack expertise
  • Data-driven performance analysis and optimization
  • Stakeholder relationship building at all levels
  • Quarterly business review leadership

Nice-to-have

  • People management experience
  • Voice of the customer advocacy
  • Pod-structured team collaboration
  • High Net Promoter Score maintenance

Key Requirements

  • 7-10 years of strategic account management experience
  • 3+ years working with complex SaaS technology stacks
  • Bachelor's degree from an accredited institution
  • Proven track record of 90% or higher client retention

Work Rights

Not specified

Tailored Resume

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