Otis is seeking a Senior Manager, Business Analyst, based in Bengaluru, India, to lead functional delivery in enterprise CRM and digital transformation initiatives. The ideal candidate will have over 12 years of experience in IT, particularly with Microsoft Dynamics 365, and will drive collaboration across various teams to enhance sales productivity and delivery outcomes
Job Summary
The role drives end-to-end functional delivery across enterprise CRM and digital transformation programs while partnering with business and architecture teams.
Candidates will champion modern, AI-enabled requirements and design practices within the Dynamics 365 ecosystem to improve sales productivity.
Otis is a global industry leader employing 72,000 people committed to safety, ethics, and quality in moving billions of passengers daily.
Matching Summary
Match Score: 85
Otis is seeking a Senior Manager, Business Analyst, based in Bengaluru, India, to lead functional delivery in enterprise CRM and digital transformation initiatives. The ideal candidate will have over 12 years of experience in IT, particularly with Microsoft Dynamics 365, and will drive collaboration across various teams to enhance sales productivity and delivery outcomes.
Skills & Requirements
Must-have
Microsoft Dynamics 365 Platform experience
12+ years in IT Business Analysis
Scaled Agile Software Development Lifecycle
MS Azure Dev Ops (ADO) tools
Functional Design and Requirements Gathering
Cloud-based solutions and System Integrations
Nice-to-have
International stakeholder engagement experience
AI enabled elicitation practices
Behavioral Diagram creation skills
Cross-functional workshop facilitation
Sales productivity improvement focus
Key Requirements
Minimum 12+ years in IT industry
Experience with Microsoft Dynamics 365 Sales Module