The Associate Manager is directly responsible for the management and performance of the team members within the department regionally and coordinates globally to ensure all team members are aligned
Job Summary
The Associate Manager is directly responsible for the management and performance of the team members within the department regionally and coordinates globally to ensure all team members are aligned.
This role will lead a team responsible for serving as Amadeus Hospitality product users' point of contact as Incident Owners and ensure timely resolution of reported product utilization difficulties.
Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions.
Matching Summary
The Associate Manager is directly responsible for the management and performance of the team members within the department regionally and coordinates globally to ensure all team members are aligned.
Skills & Requirements
Must-have
Incident Management
Technical Support
Team Leadership
Service Level Agreements (SLAs)
Root Cause Analysis
Product Defect Prioritization
Nice-to-have
Customer Experience Orientation
Proactiveness
Challenging the Status-Quo
People Development Focus
Hospitality Industry Knowledge
Key Requirements
5+ years demonstrated experience in Level 2 Technical Support