Join the HR Service Centre team to deliver an exceptional employee experience through fast, accurate, and empathetic support across multiple channels
Job Summary
Join the HR Service Centre team to deliver an exceptional employee experience through fast, accurate, and empathetic support across multiple channels.
Utilize and optimize HR systems like Workday, ServiceNow, and ADP to resolve inquiries, analyze trends, and recommend operational improvements.
Contribute to continuous improvement initiatives by identifying pain points, automating processes, and collaborating with HR, IT, and Operations partners.
Matching Summary
Join the HR Service Centre team to deliver an exceptional employee experience through fast, accurate, and empathetic support across multiple channels.
Skills & Requirements
Must-have
1-3 years customer service experience
Experience in HR shared service center
Proficiency with MS Office and HR systems
Strong problem-solving and data analysis skills
Excellent documentation and attention to detail
Nice-to-have
Knowledge of ServiceNow Workday ADP SAP
Continuous improvement and process automation skills
Ability to analyze trends and formulate recommendations
Collaborative culture and team-oriented mindset
Key Requirements
Bachelor's degree in HR, Business Administration, or related field
Minimum 1 to 3 years of experience in customer service or operational support
Very good knowledge of English for daily technical documentation and communication