The role involves providing day-to-day technical incident, problem, and configuration support for internal desktop systems, hardware, and IT infrastructure
Job Summary
The role involves providing day-to-day technical incident, problem, and configuration support for internal desktop systems, hardware, and IT infrastructure.
Candidates will lead on-site IT hardware logistics, manage asset inventory accuracy in ServiceNow, and coordinate warranty repair processes.
Smith+Nephew offers a comprehensive benefits package including 401k matching, flexible work models, and extensive wellbeing programs.
Matching Summary
The role involves providing day-to-day technical incident, problem, and configuration support for internal desktop systems, hardware, and IT infrastructure.
Skills & Requirements
Must-have
Microsoft Windows and Office environments
Active Directory user administration
ServiceNow incident management
Hardware logistics and depot operations
Mobile device support (iOS/Android)
Root cause analysis methodologies
Nice-to-have
Excellent customer service skills
Ability to work independently
Team collaboration in cooperative environment
Audio-visual equipment support
Remote connectivity troubleshooting
Key Requirements
Bachelor's degree in Computer Science or related discipline