Solution Architect – Microsoft Dynamics 365 (Biz Apps)

ACHIEVE TALENTS PTE. LTD.

Islandwide, Singapore
Not specified
7+ years microsoft dynamics 365 ce experience
Expertise in omnichannel and customer service modules
Strong background in power platform automation
ACHIEVE TALENTS PTE. LTD. is seeking a Solution Architect specializing in Microsoft Dynamics 365 Customer Engagement, with a focus on customer service, omnichannel solutions, and integrations with Azure and Power Platform. The ideal candidate will possess extensive experience in designing and delivering digital customer experience solutions while effectively collaborating with sales teams to create compelling proposals

Job Summary

  • The role requires designing modern digital customer experience solutions leveraging Microsoft Dynamics 365 and the Power Platform.
  • Candidates will engage directly with customers to translate business requirements into high-level architectural recommendations and compelling proposals.
  • The position involves delivering persuasive product demonstrations and supporting sales teams to win strategic opportunities.

Matching Summary

Match Score: 85

ACHIEVE TALENTS PTE. LTD. is seeking a Solution Architect specializing in Microsoft Dynamics 365 Customer Engagement, with a focus on customer service, omnichannel solutions, and integrations with Azure and Power Platform. The ideal candidate will possess extensive experience in designing and delivering digital customer experience solutions while effectively collaborating with sales teams to create compelling proposals.

Skills & Requirements

Must-have

  • 7+ years Microsoft Dynamics 365 CE experience
  • Expertise in Omnichannel and Customer Service modules
  • Strong background in Power Platform automation
  • Experience with Azure Communication Services integration
  • Proven ability to design end-to-end digital solutions

Nice-to-have

  • Exceptional storytelling and presentation skills
  • Ability to handle multiple deliverables concurrently
  • Mentoring internal teams on new capabilities
  • Knowledge of industry-specific customer service processes
  • Strategic proposal development and RFP support

Key Requirements

  • 7+ years in Microsoft Dynamics 365 implementations
  • Microsoft certifications preferred (D365, Power Platform)
  • Experience with cloud-based contact center solutions

Work Rights

Not specified

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