Fnol Cabin Agent

AIG

Mexico City, Mexico
Immediate attention to policyholders
Register new claims
Validate policy status
The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised

Job Summary

  • The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.
  • The contact center is not only essential to support the business team and attend to the insured in case of claim or assistance, but also to avoid financial and regulatory impacts.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.

Skills & Requirements

Must-have

  • immediate attention to policyholders
  • register new claims
  • validate policy status
  • customer service support
  • Microsoft Excel (High)

Nice-to-have

  • ability to work under pressure
  • high empathy and listening skills
  • proactivity
  • willingness to learn
  • efficient teamwork capacity

Key Requirements

  • 1 year in customer support
  • basic knowledge of insurance
  • flexibility for shift rotation
  • attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter