Base: £35,371py during training rising to £41,292p...
Shift work (including weekends)
Delivering excellent customer service
Delivering a safe train journey
Dealing with the unexpected
CrossCountry is seeking a Train Manager for their Bristol location, responsible for ensuring excellent customer service and safety on board their Voyager trains. The role includes ticket checks, customer communication, and problem-solving in a dynamic work environment, with a competitive salary and benefits package
Job Summary
Train Managers are the face of CrossCountry, responsible for checking and selling tickets, advising customers, and ensuring a great journey.
This role involves dealing with unexpected challenges calmly and confidently, fixing equipment, and managing luggage issues as part of a team.
Employees receive free unlimited train travel, discounted travel on other companies, a pension scheme, free uniform, excellent holiday entitlement, and a salary of £35,371pa during training rising to £41,292pa.
Matching Summary
Match Score: 85
CrossCountry is seeking a Train Manager for their Bristol location, responsible for ensuring excellent customer service and safety on board their Voyager trains. The role includes ticket checks, customer communication, and problem-solving in a dynamic work environment, with a competitive salary and benefits package.
Salary
Base: £35,371pa during training rising to £41,292pa upon completion; Bonus/Equity: Not specified; Benefits: free unlimited train travel, discounted train travel, pension scheme, free uniform, excellent holiday entitlement
Skills & Requirements
Must-have
delivering excellent Customer Service
delivering a safe train journey
dealing with the unexpected
managing luggage issues
working as a team
safety critical role
Nice-to-have
passionate about customer experience
meeting different people daily
embracing diversity and inclusion
Key Requirements
successful applicants will require a safety critical medical