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NTT DATA Services Singapore Pte. Ltd. is seeking a Desktop Support Engineer to provide technical support for Windows 10/11 systems, focusing on troubleshooting and customer service. The ideal candidate should have at least three years of experience in technical support and be comfortable working with service level agreements.
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Job Summary
The role involves supporting Windows 10 and 11 systems by troubleshooting technical issues to maintain user productivity.
Candidates must manage and resolve tickets using ticketing tools while strictly adhering to quality parameters and SLA requirements.
The position requires providing flexible support coverage for branch offices and weekend shifts as needed.
Matching Summary
Match Score: 75
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NTT DATA Services Singapore Pte. Ltd. is seeking a Desktop Support Engineer to provide technical support for Windows 10/11 systems, focusing on troubleshooting and customer service. The ideal candidate should have at least three years of experience in technical support and be comfortable working with service level agreements.
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Skills & Requirements
Must-have
Windows 10/11 system troubleshooting
Ticketing tool management
SLA adherence and prioritization
Nice-to-have
Clear professional communication skills
Ability to work under pressure
Flexible shift availability
Key Requirements
Minimum of 3 years relevant technical support experience
Experience with large-scale Windows migration projects