This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists to focus on work requiring human judgment.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
Skills & Requirements
Must-have
Automation and AI development experience
Programme management skills
Hands-on coding and API integration
Low-code workflow platforms (n8n, Make)
AI agent deployment in production
Nice-to-have
Experience in remote-first environments
Fluent English communication skills
Manager of one mindset
Strong documentation practices
Key Requirements
Technical ability to build, read, and debug code
Experience with Zendesk and internal platform integrations
Ability to design for failure and ensure auditability