*NEW* Senior Executive, Customer Experience & Customer Relations (Automotive Industry) Up to $5,500 #NJA

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Up to $5,500; not specified; not specified pm
Customer experience management
Voice of customer ecosystem
Complex case resolution
The role involves managing the full lifecycle of customer feedback to ensure timely responses and accurate tracking

Job Summary

  • The role involves managing the full lifecycle of customer feedback to ensure timely responses and accurate tracking.
  • You will serve as a key liaison for complex cases, working with relevant teams to drive coordinated resolutions.
  • Responsibilities include coordinating customer board meetings and translating insights into performance improvement actions.

Matching Summary

Match Score: 85

The role involves managing the full lifecycle of customer feedback to ensure timely responses and accurate tracking.

Salary

Up to $5,500; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Experience management
  • Voice of Customer ecosystem
  • Complex case resolution
  • KPI performance tracking
  • Stakeholder coordination

Nice-to-have

  • Brand consistency expertise
  • Regional standards alignment
  • Professional communication skills

Key Requirements

  • Minimum 4 years CX/CR experience
  • Diploma or Degree in Business or related field
  • Experience in service-driven environment

Work Rights

Not specified

Tailored Resume

Cover Letter