Senior Officer, Channel Services(outbound)

Prudential Assurance UK

Outbound call services experience
Policy administration and claims follow-up
Premium reminder and policy revival calls
The role is dedicated to providing after-sales services to existing bancassurance customers while generating appointments for the sales team

Job Summary

  • The role is dedicated to providing after-sales services to existing bancassurance customers while generating appointments for the sales team.
  • Employees will handle regulated activities including policy conversion and ILAS lump sum top-ups directly with customers face-to-face.
  • Prudential fosters a culture where diversity is celebrated and employees are supported to connect, grow, and succeed in their careers.

Matching Summary

The role is dedicated to providing after-sales services to existing bancassurance customers while generating appointments for the sales team.

Skills & Requirements

Must-have

  • outbound call services experience
  • policy administration and claims follow-up
  • premium reminder and policy revival calls
  • face-to-face regulated activity handling
  • MIS report preparation skills

Nice-to-have

  • strong interpersonal communication skills
  • ability to turn dissatisfaction into trust
  • collaborative team problem solving
  • flexibility for ad-hoc project tasks

Key Requirements

  • Tertiary education required
  • IIQE paper I, III, and V license
  • 4 to 5 years after-sales experience
  • Excellent English and Chinese command
  • Solid Microsoft Excel experience

Work Rights

Not specified

Tailored Resume

Cover Letter