Customer Service Agent - Greek-speaking

KONE Bulgaria

Bucharest, Romania
Competitive salary with performance bonus; meal vo...
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Advanced greek language skills
Advanced romanian language skills
Call center experience
** KONE Bulgaria is seeking a Greek-speaking Customer Service Agent to join their Customer Care team in Bucharest. The role involves handling emergency support calls, responding to customer inquiries, and conducting follow-up communications, all while providing empathetic and professional service. **

Job Summary

  • Handle urgent calls and dispatch technicians for elevator emergencies while providing reassurance to passengers.
  • Respond to customer inquiries within SLA, log complaints, and conduct post-service surveys to maintain data accuracy.
  • Join a dynamic international team offering competitive salary, meal vouchers, and opportunities for career growth.

Matching Summary

Match Score: 75

** KONE Bulgaria is seeking a Greek-speaking Customer Service Agent to join their Customer Care team in Bucharest. The role involves handling emergency support calls, responding to customer inquiries, and conducting follow-up communications, all while providing empathetic and professional service. **

Salary

Competitive salary with performance bonus; Meal vouchers: 30 RON/day; 13th salary included

Skills & Requirements

Must-have

  • Advanced Greek language skills
  • Advanced Romanian language skills
  • Call center experience
  • Empathy and problem-solving
  • PC literacy and system usage

Nice-to-have

  • Calm under pressure
  • Solution-oriented mindset
  • Professional demeanor
  • International company experience

Key Requirements

  • Greek language proficiency (mandatory)
  • Romanian language proficiency (mandatory)
  • Basic English language skills
  • Prior customer service or call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter